Tim Harris

"I have used inspectorhome twice to report on new build properties.  They provided an excellent service, arranging inspections, liaising with the developers, builders and NHBC, and kept me fully informed throughout the process.  I would recommend them to anyone who is buying a property and requires a helpful professional service as part of the final steps of the purchase."

Malcolm & Lesley Turner

"You have done a sterling job although at times I expect you felt like you were banging your head against a brick wall.

I was kept informed all the time as things changed good news or bad which is unusual as Companies these days only wish to pass on good news, I would certainly urge Instant Access/ After Care to use you again as the outcome was very good and Jojo deserves a gold medal as I had to speak to her once or twice and Jojo either had the answers or phoned back within the time period that she stated, so as far as I am concerned a 5 (if that is the highest score) in every box."

Mr Farquharson

“Thank you very much for the comprehensive report prepared by your Laurie Cassar and I would confirm that this is perfectly acceptable.

I would like to take this opportunity to thank you for the very efficient and professional manner in which your service has been conducted.”

Mr Carey

“Thank you very much for the excellent service”

Mr Biddlecombe

"Dear Mr Nancarrow,

I was delighted to hear from Rachel today that XXX Homes have agreed to undertake all the brickwork ‘faults’ raised in your survey of my home.

As you know numerous internal snagging faults were also listed in the survey. XXX Homes have now completed the vast majority of them and the house looks much better for it. A few items I chose to leave to be dealt with myself in due course!

I feel I must place on record how very pleased I have been with Inspector Home and the service you offer residents of new houses. Everybody has been extremely courteous and helpful at all times and the follow up procedure has worked a treat. The cost of the survey was very reasonable and has proved to be money very well spent.

As you know I have recommended your service to friends and neighbours here. I know several have already sought your help to ensure their properties are up to an acceptable standard before the builders two year liability runs out.

Thank you for all you help and guidance. I just wish more people knew about your service."

Mark Nicholson

"I was most impressed with the inspection that was carried out by Bryn yesterday on my new home!

I feel that I got extremely good value for money and that I know I have bought a good house with only some minor problems that need rectification.

Because of his in-depth knowledge of house building and the NHBC regulations I feel that the Site Agent took the comments he made very seriously and I have no doubt that they will all be rectified prior to me moving in.

Please feel assured that I will recommend Inspector Home to anyone I meet in the future that is going to purchase a new build house.

To aid the Site Agent carry out these rectifications as quickly as possible I would be grateful if you could e-mail Bryn’s report when you receive it from him.

Also could you pass on my thanks to Bryn for the detailed inspection he carried out."

Mrs Stevens

"I am writing to thank you for sending me a copy of my inspection report. It contains a clearly written list of snags which the site manager will be able to identify and use as a check list. As you are aware, I was so concerned about the attention to detail in my new property, that I felt obliged to enlist the service of a 'snagging' inspector.

Bryn Thomas arrived at the agreed time and was a true professional. He was firm yet polite when dealing with the men on site. They obviously respected the fact that he was also a qualified builder. He identified 102 faults and some of these were quite significant. I still feel aggrieved that this should have been necessary but it was definitely money well spent.

As a result of Bryn's visit, the builders have agreed to replace items and rectify faults which I feel sure would not have otherwise been forthcoming. I am still waiting for some of the work to be completed but feel much more confident that this will happen now. I also know that you will be at hand to liaise with the developers in a positive manner should problems arise.”

David Bell-Jones

"May I take this opportunity to thank you & Inspector Home for taking care of everything. You provide an excellent service and one that I shall promote to anyone buying a new build. My experience of my developer will lead me to warn people against buying their properties as they are without doubt a grossly incompetent company that provides less than the quality homes that they advertise. However your ability to obtain their attention in fixing the snag list has been impressive."

Simon Ledger

"Bryn Thomas came out today and did an inspection. Firstly can I say what a first class service he gave. It certainly pays to have someone in the know. Secondly my dealings with your company have been second to none. I will certainly recommend you to other people. Many thanks"

Neal O'Leary, Bedfordshire

"I thoroughly recommend Inspector Home: I brought in their assistance after the purchase of our house when my own frustration at galvanizing the developer into fixing the snags I had found began to be overwhelming.

Their inspection revealed some more rather important defects that I was not knowledgeable enough to find and I would suggest to anyone that they bring Inspector Home into the picture before the purchase and save yourself a lot of bother."

R Digby

"Dear Stephen

Just a short note to say how pleased we have been with your service. Without your help I'm sure we would still be waiting on Barratts to get things done! We would and will recommend your company to any of our friends who buy a new house.

Many thanks

R Digby

PS - I'll give Barratts 2 weeks to have sorted out a date for the carpets. If I haven't heard by then I'll contact you for you to work your magic on them!!"

A Wong, London

"Dear Stephen

Thank you for following up on the problems that were still outstanding with Laings. Last week all except one has been completed.

My husband and I have been very grateful to your team for following up on the problems we have been having over the past 2 years. Until your team became involved it could take weeks for my calls to be returned: it seems now that they phone me straight after you have spoken to them. We don't know what it is you do, but your powers of persuasion are impressive!

We only wish we knew of your company before we exchanged - We have recommended you to a friend of ours who is also buying a new build apartment."

Gary Needham, Glasgow

"Dear Vanessa,

Re: The Fairways Bothwell, Glasgow

I just wanted to say thanks for your help resolving the issues on my personal property.

All the works are now complete and the developer can not do enough to help me and no longer argue with me.

I have worked for Taywood Homes and Bryant Homes and many other house builders over the past 15 years and used to defend them and the industry and I still believe there is a huge skills shortage that does affect quality BUT, this is not an excuse to dismiss client's issues with the properties they buy.

House builders spend more time, effort and money trying to avoid these issues and problems and would surely be more cost effective to rectify those legitimate claims.

I therefore fully support your campaign to make changes to purchaser's rights and to bring them in line with other consumer rights.

I will be introducing further units to you that will require snagging and will continue with the recommendations.

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