| 1. |
We aim to answer every call to Head Office within 3 rings. At peak times calls may be forwarded to voice mail. On average calls are returned within 30 minutes. |
| 2. |
Your inspection will be booked at a convenient time & date & the inspection details will be notified to you in writing. Your inspector will arrive punctually & we will endeavour to notify you of any unforeseen delays. |
| 3. |
After inspection, you will be allocated a Customer Advisor from our Head Office Team to handle your account, however in the event that they are unavailable, another member of staff will assist you and try to answer your query. |
| 4. |
Your report will be sent to you within 1 - 2 working days by e-mail or post. This will be forwarded to your developer as soon as your approval has been received. |
| 5. |
Our support service starts as soon as your inspection has taken place, to assist you with any queries and to provide you with advice. This service lasts for as long you need it (Silver and Gold service only). |
| 6. |
The support service includes any necessary correspondence with your developer and warranty provider. |
| 7. |
We endeavour to respond to all contact on the same day, but please note that this may not always be possible, especially if we need to liaise with a third party. |
| 8. |
Advice provided by Inspector Home is always intended to help you to negotiate an amicable resolution with your developer. |
| 9. |
You must allow your developer reasonable access to enable them to complete remedial works and for our advice service to operate effectively. |
| 10. |
Inspector Home can offer an opinion on compensation claims, based on professional experience, but are unable to offer any legal advice. |
