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| Mrs
Stevens, Warwickshire |
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Number of Defects
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102
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Main Problems
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The Kitchen had most
the defects (17) primarily concerning carpentry and decoration.
The French doors in the living room were badly chipped and needed
replacing, and the floor in the hall way was out of level (18
mm over 0.8 m). Many of the windows were not finished properly
and in the front garden the slabs were sloping towards the house
causing rain water to run towards the house, which would lead
to future problems when the warranty had expired.
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None of the defects affected the structure of
the property, but to correct all 102 defects would be very time
consuming and expensive. Fortunately this inspection was carried
out prior to completion so the majority of the work could be completed
before moving day.
We received the following letter from Mrs Stevens,
"Dear Inspector Home,
I am writing to thank you for sending me a copy
of my inspection report. It contains a clearly written list of snags
which the site manager will be able to identify and use as a check
list. As you are aware, I was so concerned about the attention to
detail in my new property, that I felt obliged to enlist the service
of a 'snagging' inspector.
Bryn Thomas arrived at the agreed time and was
a true professional. He was firm yet polite when dealing with the
men on site. They obviously respected the fact that he was also
a qualified builder. He identified 102 faults and some of these
were quite significant. I still feel aggrieved that this should
have been necessary but it was definitely money well spent.
As a result of Bryn's visit, the builders have
agreed to replace items and rectify faults which I feel sure would
not have otherwise been forthcoming. I am still waiting for some
of the work to be completed but feel much more confident that this
will happen now. I also know that you will be at hand to liaise
with the developers in a positive manner should problems arise."
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