When we inspected the property we discovered that the infestation was due to a damp problem in the kitchen and bedrooms. As part of our customer service we pursued the matter with the developer to provide a more satisfactory response than the advice of using fly spray.

Our Head Office team asked them to re-attend the property to try and eradicate the plaster beetle infestation. Because the situation was not resolved as quickly as it should have been we then took her case to the NHBC to provide resolution on the matter.

The NHBC attended the property in January. At this stage our client had been using dehumidifiers in her home to eradicate the damp problem. The NHBC resolution report states "If the property is used normally, the use of a dehumidifier should be unnecessary. As the infestation of beetles appears to have been eradicated and there is no evidence of dampness, no further evidence is necessary."

We find the comments from the developer and the NHBC to be unhelpful and unsatisfactory and our client is now considering how she wishes to pursue this situation. The NHBC resolution implies that our client is not using her property 'normally' - we would ask how 'normal' is it to be infested with beetles that thrive on damp in a home that is a few months old?

Back to top